Product Support Specialist

2 weeks ago


Duryea, Pennsylvania, United States Pride Mobility Products Full time
About the Role

We are seeking a highly motivated Product Support Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities:
  • Provide product support and troubleshooting services to customers via phone, email, and chat
  • Process orders and data received from various sources
  • Report quality concerns and ensure adherence to safety and security protocols
  • Collaborate with internal teams to exceed customer expectations
Requirements:
  • 1+ year of customer service experience in a call center environment
  • Ability to multitask, problem-solve, and prioritize tasks in a fast-paced environment
  • Basic knowledge of Microsoft Office Word and Excel
  • Excellent verbal and written communication skills
Preferred Qualifications:
  • Bilingual in English and Spanish
  • Previous experience with Pride Mobility Products Corporation
  • Associate degree in an electronic, technical, or biomedical field
Estimated Salary: $20.62/hour + $4,000 annual bonus potential
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