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Sales Associate

1 month ago


Schiller Park, Illinois, United States Encore Full time
Job Summary

The Sales Associate - Event Technology Specialist is responsible for managing the Event Technology Sales process for events of all sizes, with a focus on events under $5K in revenue. This role will deliver an excellent customer experience, optimize efficiencies, and maximize revenue per opportunity.

Key Responsibilities
  • Lead import/distribution for Venue complexes, researching as needed to determine correct ownership of Lead.
  • Directly sell smaller events, such as Banquet Event Order (BEO) bookings, exhibitors, affiliate business, and In-Conjunction-With (ICW) events.
  • Direct qualified leads to EventNow (eCommerce platform) as a buying channel for Encore customers and assist their online customer experience.
  • Close business by obtaining commitment to buy while maximizing revenue and adhering to event profit guidelines for all assigned business.
  • Manage customers' requests by phone, online chat, email, and other channels, and follow up with internal and external customers through confirmed order hand-offs.
  • Effectively use Encore tools/technology/systems and resources to promptly respond to customer requests.
  • Ensure CRM is always accurate and up to date.
  • Facilitate strong information exchange with aligned venue leadership teams.
Qualifications
  • BS/BA is preferred or 1+ years of sales/event experience.
  • Prior technology, sales, hospitality, or event planning experience is a plus.
  • Technical aptitude and proficiency with computer software and programs.
  • Strong written and oral communication skills needed to effectively solicit and close business via phone/email.