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Customer Service Director

2 months ago

Pasco, Washington, United States Lineage Logistics Full time
Job Summary

We are seeking a highly skilled Customer Care Manager to lead our office team and oversee customer service activities. As a key member of our organization, you will be responsible for managing a team of employees, ensuring productivity, efficiency, and effectiveness.

Key Responsibilities
  • Manage, train, and provide performance feedback to direct reports to ensure productivity and efficiency.
  • Resolve day-to-day customer service problems, including data entry errors, customer complaints, and questions.
  • Collaborate with the Operations Manager to ensure efficient information flow with the warehouse, including on-time truck turn, accurate receipt, and shipment of goods.
  • Handle record management and retention for bill of ladings, proof of deliveries, invoices, and accounting credits.
  • Enhance office productivity through proficient use of resources and tools.
Requirements
  • Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.
  • Proficient computer skills, including Microsoft Office Suite.
  • Ability to read, analyze, and interpret company policies, procedures, and agreements.
  • Excellent organizational skills, including the ability to multi-task and prioritize workload.
  • Strong conflict management skills, including those involving sensitive and complex matters.
  • Ability to work a flexible work schedule and shift, including weekends if needed.
Why Lineage?

This is an excellent opportunity to begin your career path within Lineage. Success in this role enables greater responsibilities and promotions. A career at Lineage starts with learning about our business and how each team member plays a part in satisfying our customers' requirements. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.

Benefits
  • Safe, stable, and reliable work environments.
  • Medical, dental, and basic life and disability insurance benefits.
  • 401k retirement plan.
  • Paid time off.
  • Annual bonus eligibility.
  • A minimum of 7 holidays throughout the calendar year.