Customer Service Pharmacy Technician

4 weeks ago


Mount Laurel, New Jersey, United States CareFirst Specialty Pharmacy Full time
Job Title: Customer Service Pharmacy Technician

About the Role:

CareFirst Specialty Pharmacy is seeking an experienced Pharmacy Customer Service Technician to join our team. As a Pharmacy Customer Service Technician, you will be responsible for providing exceptional customer service to our patients and customers. You will be the first point of contact for our customers, answering their questions and resolving their issues in a timely and professional manner.

Key Responsibilities:

* Answer and triage inbound/outbound calls
* Identify customers' needs and assist them with their orders
* Assist customers with questions regarding products and services
* Process Faxes
* Route to appropriate queue
* Save and attach fax to correlating customer's profile
* Process ERX
* Attach ERX prescriptions to correlating customer's profile
* Route to appropriate queue
* Data Entry
* Correctly input all required data up to and including drug name, quantity, refills, and prescribers
* Validate and add prescribers
* Bill and process payment correctly

Requirements:

* High school diploma or equivalent
* PTCB or NHA certified or willing to complete certification within 90 days of hire
* Experience working in a call center is a plus but not required
* Ability to read, write, and interpret documents and prescriptions
* Ability to communicate effectively to coworkers
* Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals
* Strong understanding of basic Algebraic principles
* Ability to assess customers' needs and offer the best option for the patients

What We Offer:

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please submit your application today.

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