Automotive Service Consultant
3 weeks ago
Honda Cars of Aiken is seeking a skilled Automotive Service Consultant to join our team.
Job SummaryWe are looking for an experienced and customer-focused individual to provide exceptional service to our customers. As an Automotive Service Consultant, you will be responsible for greeting customers in a timely and friendly manner, obtaining vehicle information, and advising customers on necessary services for routine maintenance.
Key Responsibilities- Greet customers in a timely and friendly manner and obtain vehicle information
- Advises customers about necessary service for routine maintenance
- Determine the type of service required and prepare repair orders
- Confers with customers about inspection results, recommends corrective procedures, and prepares repair orders showing time, cost, and labor estimates for service
- Responsible for printing and presenting Vehicle Inspection Reports (VIR) to customers
- Explain work performed and repair order charges to customers, closing repair orders in a timely and appropriate manner
- Handle customer complaints, maintaining high customer satisfaction standards and requesting positive surveys from customers
- Service Advisor experience preferred
- Computer literate and able to understand vehicle computer systems
- Must be team-oriented, flexible, and focused on maintaining a high level of customer service
- Available to work Saturdays
- Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals
- Ability to speak effectively before groups of customers or employees
- Valid Driver's License and clean driving record
- High School diploma or GED, or 2+ years of experience
- Must be able to stand for 8 hours a day
- Must be able to tolerate working in hot and cold weather conditions
- Must be able to lift, kneel, bend, and twist
We offer a competitive compensation package, including:
- Paid Time Off and Holidays
- 401k Plan with Employer Match
- Medical/Dental and Vision Insurance
- Voluntary Benefits available
- Vehicle Purchase and Service
Estimated Salary: $40,000 - $60,000 per year
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