
Estimator/Customer Service Representative
2 weeks ago
Responsibilities:
- Greet customers in a friendly and professional manner.
- Answer phone calls and respond to emails promptly and courteously.
- Assist customers with scheduling appointments for estimates, repairs, and other services.
- Collect and record customer information accurately in the system.
- Create detailed estimates for vehicle repairs using CCC Estimating software, including parts, labor, and other necessary services.
- Perform parts mirror matching to ensure accurate pricing and availability of replacement parts.
- Prepare supplements to be submitted to insurance companies for additional repair work or unexpected costs.
- Communicate effectively with technicians and other staff to coordinate repairs and service timelines.
- Provide accurate explanations of repair processes, estimates, and parts matching to customers.
- Keep customers informed about the status of their vehicles and any delays or changes in the repair timeline.
- Handle customer complaints and concerns with empathy and professionalism, working to resolve issues promptly.
- Process payments and invoices accurately.
- Maintain a clean and organized work environment.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service is a plus.
- Proven experience in customer service roles, preferably in an automotive or body shop environment.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and the ability to build rapport with customers.
- Proficient computer skills, including experience with CCC Estimating software, customer management systems, and Microsoft Office Suite.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Attention to detail and accuracy in data entry, record-keeping, and parts matching.
- Knowledge of automotive terminology and repair processes is desirable but not required.
- Experience creating estimates and supplements for insurance companies is a plus.
- Willingness to learn and adapt to new technologies and procedures.
- Ability to work independently as well as part of a team.
Benefits:
- Competitive pay based on experience.
- Health, dental, and vision insurance options.
- Paid time off and holidays.
- Opportunities for career growth and advancement within the company.
- Training and development programs.
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