Cloud Infrastructure Support Specialist

4 weeks ago


Tinton Falls, New Jersey, United States Commvault Full time
About Commvault

Commvault is a leading provider of cyber resilience solutions, empowering organizations to protect, recover, and unlock the full potential of their data. With a proven track record of innovation, Commvault's AI-powered platform combines data protection, security, and intelligence to deliver unparalleled resilience and business agility.

Job Description:Summer 2025 Internship Program

We are seeking highly motivated and detail-oriented individuals to join our Cloud Operations team as interns. As a Cloud Operations Intern, you will play a critical role in supporting the delivery of our cloud-based services, working closely with our technical teams to ensure seamless customer experiences.

Key Responsibilities:

  • Monitor and process CloudOps tickets, prioritizing tasks based on urgency and impact.
  • Collaborate with end-users to gather requirements, budgets, and security considerations for cloud services.
  • Perform root cause analysis to resolve basic end-user problems.
  • Provide level 1 support for cloud-related issues, including provisioning new AWS accounts and creating new VMs in Azure.
  • Assist with basic security tasks, such as identifying users' login methods and ensuring compliance with security policies.
  • Learn about cloud environment buildouts, including EC2, VPC, and gateways.
  • Develop and maintain technical documentation, including help sheets and FAQs.
  • Escalate technical support issues to internal teams and provide professional support to clients.

Requirements:

  • Currently enrolled in an accredited college or university, pursuing a degree in Information Technology or a related field.
  • Familiarity with basic technology concepts, including networking, computer structure, and internet connectivity.
  • Basic knowledge of cloud services and their interactions.
  • Programming language skills, particularly in Infrastructure-as-Code (IaC) areas, are a plus.

We offer a competitive compensation package, including a market-competitive base salary, comprehensive benefits, and opportunities for growth and development. Commvault is an equal opportunity employer and welcomes applications from diverse candidates. If you require accommodations during the interview process, please contact us.



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