Customer Service Representative

3 weeks ago


San Diego, California, United States WallyPark Full time
Customer Service Agent

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries and concerns, and ensuring their overall satisfaction with our services.

Key Responsibilities:

  • Provide prompt and courteous service to customers via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Utilize strong communication and interpersonal skills to build rapport with customers and resolve conflicts
  • Stay up-to-date on all rates, services, and promotions to effectively answer customer questions
  • Work collaboratively with other team members to achieve customer satisfaction and service excellence

Requirements:

  • Positive customer service skills and a passion for delivering exceptional customer experiences
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and resolve conflicts
  • Basic computer skills and proficiency in using customer service software
  • Availability to work a variety of shifts, including evenings and weekends


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