Customer Service and Sales Professional
2 days ago
Forward Focus Acquisitions LLC is seeking a highly motivated and customer-focused individual to join our team as a Customer Service and Sales Representative. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth through sales and customer service excellence.
Key Responsibilities:
- Customer Service:
- Provide prompt and professional responses to customer inquiries and resolve issues in a timely and effective manner.
- Maintain a high level of product knowledge to effectively assist customers and provide personalized solutions.
- Build and maintain strong customer relationships through excellent service and support.
- Sales:
- Identify customer needs and recommend energy solutions and products that meet their requirements.
- Achieve and exceed sales targets and goals through effective sales strategies and customer engagement.
- Conduct in-person presentations to potential and existing customers to promote products and services.
- Administrative:
- Accurately record and update customer information in our CRM system.
- Prepare and submit sales reports and forecasts to support business decision-making.
- Collaborate with team members and other departments to ensure seamless service delivery and achieve business objectives.
Requirements:
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in customer service and sales, preferably in the energy sector.
- Strong communication and interpersonal skills.
- Ability to handle multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office and CRM software.
- Ability to work independently and as part of a team.
- Positive attitude and a commitment to providing excellent customer service.
About Us:
At Forward Focus Acquisitions LLC, we believe that the key to our success lies in the power of face-to-face interactions. Building strong, personal relationships with our clients and potential customers allows us to truly understand their needs and offer customized energy solutions that make a difference. Our team is dedicated to creating meaningful connections and delivering exceptional service through every interaction. By prioritizing relationship-building, we ensure trust, transparency, and satisfaction, which are the cornerstones of our business. This commitment to personalized service sets us apart and drives our mission to provide smarter, more affordable energy options for the residents of West Pennsylvania.
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