Pet Care Operations Manager

4 weeks ago

Arlington, Virginia, United States Metropawlitan Pet Sitters Full time
Job Overview

Metropawlitan Petsitters is seeking a highly organized and experienced Field Manager to oversee the daily operations of our dog walking and pet-sitting services. The ideal candidate will have a passion for animal care and excellent leadership skills to manage a team of dedicated dog walkers and pet sitters.

Key Responsibilities:

  • Team Management: Supervise and support a team of dog walkers and pet sitters, conduct regular check-ins, and ensure adherence to company policies and procedures.
  • Client Relations: Address client inquiries and concerns promptly and professionally, ensure client satisfaction through effective communication and problem resolution, and maintain strong relationships with clients.
  • Scheduling and Coordination: Create and manage daily schedules for dog walkers and pet sitters, assign clients to appropriate team members based on availability and expertise, and monitor and adjust schedules to accommodate client requests and changes.
  • Key Management: Oversee the secure and organized handling of client keys and access information, implement and enforce key management protocols to ensure the safety and security of client homes and pets.
  • Quality Control: Perform random spot checks to ensure service quality and adherence to company standards, and address any performance issues or concerns with individual team members promptly.

Requirements:

  • Previous experience in a leadership or management role, preferably in the pet care industry.
  • Strong organizational and communication skills.
  • Ability to work independently and collaboratively with a diverse team.
  • Knowledge and passion for animal care.
  • Loosely available between 10 - 6 pm with approximately 3-4 hours dedicated to field management tasks.

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