Coffee Shop Shift Lead
6 days ago
White Rhino Coffee is seeking a skilled Shift Lead to join our team. As a Shift Lead, you will be responsible for providing leadership to the shop team, ensuring that our baristas have all they need to provide an excellent customer experience.
Key Responsibilities:
- Supervise all staff during the shift, providing resources and assistance as needed
- Assist with implementing and enforcing shop procedures
- Resolve escalated customer issues and complaints
- Count cash in and out and handle cash drops
- Relay important information to Shop Manager as needed
- Maintain organization of shop inventory and assist with orders
Requirements:
- Minimum 18 years of age
- Ability to work a minimum of 4-5 shifts per week, including weekend availability with reliable transportation
- Ability to attend every monthly staff meeting
- Ability to comply with punctuality and performance standards
- Strong leadership capability
- Excellent customer service and self-awareness
Compensation and Benefits:
- $9.50-$13.50/hour + $4-$6 tips, based on experience
- Opportunity to participate in company benefits (health, dental, vision, etc.) if 30 hr average over 6-month period
- Bonuses and raises available, based on meeting performance goals
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