Coffee Shop Shift Lead

6 days ago


Addison, Texas, United States The Parvin Group Full time
Job Overview

White Rhino Coffee is seeking a skilled Shift Lead to join our team. As a Shift Lead, you will be responsible for providing leadership to the shop team, ensuring that our baristas have all they need to provide an excellent customer experience.

Key Responsibilities:

  • Supervise all staff during the shift, providing resources and assistance as needed
  • Assist with implementing and enforcing shop procedures
  • Resolve escalated customer issues and complaints
  • Count cash in and out and handle cash drops
  • Relay important information to Shop Manager as needed
  • Maintain organization of shop inventory and assist with orders

Requirements:

  • Minimum 18 years of age
  • Ability to work a minimum of 4-5 shifts per week, including weekend availability with reliable transportation
  • Ability to attend every monthly staff meeting
  • Ability to comply with punctuality and performance standards
  • Strong leadership capability
  • Excellent customer service and self-awareness

Compensation and Benefits:

  • $9.50-$13.50/hour + $4-$6 tips, based on experience
  • Opportunity to participate in company benefits (health, dental, vision, etc.) if 30 hr average over 6-month period
  • Bonuses and raises available, based on meeting performance goals


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