Customer Support Associate

3 weeks ago


Riverside, California, United States U-Haul Full time

At U-Haul, we're seeking a Customer Support Associate to provide exceptional service to our customers. This role involves working with a supportive team to ensure that customers receive the help they need, from inspecting and maintaining equipment to assisting with rentals and returns.

As a Customer Support Associate, you'll have the opportunity to work in a dynamic environment where no two days are the same. You'll use up-to-date technology to dispatch and return equipment, and participate in ongoing continuous education through U-Haul University.

The estimated salary for this role is $21 per hour, based on the location of 1834 Spruce St, Riverside, California 92507 United States of America. Benefits include career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement program, health insurance & prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) Savings Plan, Employee Stock Ownership Plan (ESOP), 24-hour physician available for kids, dental & vision plans, business travel insurance, You Matter EAP, LifeLock Identity Theft Protection, Critical Illness/Group Accident Insurance, Dave Ramsey's SmartDollar Program.

Responsibilities:

  • Assist customers with U-Haul products and services
  • Use smartphone-based U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot
  • Answer questions and educate customers regarding products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane
  • Drive a forklift
  • Other duties as assigned


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