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Service Center Team Leader

2 months ago

Portland, Oregon, United States evo Full time
Job Overview

evo Mission: Our goal is to enhance lives by fostering community and inspiring the adventurous spirit within everyone. As a prominent multi-channel retail brand, evo merges community engagement, commerce, action sports, and outdoor lifestyles, characterized by a thoughtfully curated product selection and a unique approach to delivering exceptional customer experiences. We measure success through our commitment to (1) building a distinguished brand and business, (2) creating an extraordinary environment and career path for our employees, and (3) utilizing our achievements to support and empower underprivileged youth.

Position Summary

The Service Shop Supervisor is essential in managing the daily functions of the Service Shop and Rental department. This role includes overseeing the Service Shop & Rental Associates, ensuring smooth operations, and maintaining high customer satisfaction levels. The Service Shop Supervisor works closely with the Retail Manager and collaborates with technicians, mechanics, and rental associates to uphold service excellence standards.

Benefits

  • Comprehensive health, dental, and vision coverage*
  • Paid time off for vacations, sick leave, and 40 hours of volunteer time
  • Parental leave for both birthing and non-birthing parents
  • Quarterly retail bonuses, profit-sharing, and long-term compensation plans
  • 401k with matching contributions
  • Employee discounts and access to exclusive deals on most products
  • Annual new ski or snowboard setup for seasonal use*
  • Bike financing options and stipends
  • Opportunities for outdoor activities, community events, and team retreats
  • Flexible work schedules, remote work options for eligible positions, and pet-friendly offices
  • Career development, leadership training, networking opportunities, and performance feedback

Note: Availability of benefits may vary based on location, tenure, and employment type. The Company reserves the right to modify these benefits at any time.

*Benefits may not apply to seasonal employees

Key Responsibilities

  • Leadership: Guide and support Service Shop & Rental Associates, promoting a positive and collaborative workplace.
  • Operational Oversight: Manage daily operations of the service shop, ensuring timely completion of services and rental preparations.
  • Customer Engagement: Address customer inquiries and concerns promptly, ensuring a high level of satisfaction.
  • Equipment Oversight: Ensure the maintenance and cleanliness of rental equipment, adhering to high standards.
  • Collaboration: Work with technicians and mechanics to coordinate services efficiently.
  • Training: Provide training for new Service Shop & Rental Associates, equipping them for their roles.
  • Inventory Control: Monitor and manage inventory levels for rental equipment and service supplies.
  • Quality Assurance: Implement quality control measures to ensure service accuracy and completeness.
  • Performance Management: Conduct evaluations for Service Shop & Rental Associates and offer constructive feedback.
  • Reporting: Prepare reports on service shop and rental activities, updating the Retail Manager regularly.
  • Other duties as assigned.

Qualifications

  • High school diploma or equivalent required; additional coursework or certifications in retail management is advantageous.
  • Proficient in standard office and communication tools.
  • Skills in leadership, adaptability, attention to detail, communication, critical thinking, customer service, inventory management, multitasking, problem-solving, product knowledge, teamwork, and time management.
  • Previous supervisory experience in a service shop or rental environment is preferred.
  • Embody and uphold our core values: The Great 8.

At evo, we strive to cultivate a culture where equity, inclusivity, and compassion are integral to our operations. We value the unique experiences of each individual and recognize the strength found in diverse ideas and perspectives. Guided by our mission to promote inclusive outdoor spaces, we aim to build a team that reflects the community we aspire to serve.

We are committed to providing the necessary support and resources for each individual to feel valued and heard. If you wish to contribute your unique perspective to our journey, we encourage you to consider this opportunity.

evo is an equal opportunity employer. We believe that the participation of individuals from diverse backgrounds will enhance personal development and organizational success. All employees and candidates will be recruited, selected, trained, and promoted without regard to sex, sexual orientation, race, religion, marital or military status, age, national origin, color, disability, genetic information, gender identity, political ideology, or any other basis prohibited by law.

The base wage for this role ranges from $20.42 to $30.63/hr, depending on skills and experience, with consideration for internal pay equity. While the full range is listed, we typically do not hire at the top of the range, allowing for professional and financial growth.

At evo, we continuously refine our compensation processes and total rewards offerings to ensure fairness and clarity. We are proud to offer a benefits package designed to support both personal and professional aspirations.