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Technical Support Analyst

2 months ago

Imperial, California, United States UIC Government Services and the Bowhead Family of Companies Full time

UIC Government Services and the Bowhead Family of Companies is seeking a Technical Support Analyst to enhance our team in providing IT deployment and infrastructure support.

This role necessitates a professional with extensive experience who can effectively collaborate within a government and contractor team environment.

The chosen candidate will be responsible for the installation, configuration, troubleshooting, maintenance, repair, and secure disposal of end-user desktop and laptop computers, servers, peripherals, and office networking equipment.

Key Responsibilities:

  • Install and configure all system servers, including both hardware and software components.

Supported servers include, but are not limited to:

  • File, print, web technology, SharePoint applications, and other servers as necessary.

  • Set up and configure desktop workstations, laptops, tablets, and wireless access points, including re-imaging and sanitizing older devices.
  • Implement and configure data backup systems and devices.
  • Manage data backup media, including both onsite and offsite storage solutions.
  • Review server system performance as requested and provide written recommendations for improvements.
  • Maintain records of all configuration changes and updates for each system.
  • Advise on disk space utilization across all servers, including monitoring and enforcing user quota limits.
  • Install and configure antivirus software for both workstations and servers.
  • Oversee server patch management, including installation processes.
  • Install, test, and manage software add-ins and hardware devices within the server environment.
  • Travel to or remotely access sites to troubleshoot and repair servers as needed.
  • Provide Tier I and II support for local area networks (LAN).
  • Generate reports on site status as requested.
  • Manage Active Directory policies, scripts, and permissions.
  • Collaborate with the Network Operations Center (NOC) and Security Operations Center (SOC) for support of DNS and WINS.
  • Report any suspicious activities to the appropriate response center.
  • Participate in testing for new hardware and software compatibility and usability.
  • Coordinate with Electronic Mail Operations regarding Exchange Mail Systems.
  • Create and manage accounts and distribution lists within Active Directory.
  • Rename and configure LAN printers as directed.

Qualifications:

  • A minimum of 2 years of documented experience in a similar role within a government or government-support capacity.
  • Strong communication skills.
  • Ability to work comfortably in a collaborative government/contractor team environment.
  • Proficiency in Microsoft Office applications.

Security Clearance Requirements:

Candidates must successfully pass a suitability background investigation. Preference will be given to those with a current and favorably adjudicated background investigation.

Physical Demands:

  • Ability to lift up to 25 pounds.
  • Capability to stand and walk for extended periods.
  • Ability to twist, bend, and squat periodically.

UIC is an equal opportunity employer, evaluating qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.

All candidates must apply online and submit a completed application for consideration.