Beauty Brand Expert

3 weeks ago


Santa Clara, California, United States Macy's Full time
About the Role

We are seeking a highly motivated and experienced Beauty Brand Expert to join our team at Macy's. As a key member of our Beauty department, you will be responsible for driving sales and service excellence, inspiring teamwork, and elevating the customer experience.

Key Responsibilities
  • Recruit, train, and develop associates on policies, procedures, product knowledge, and team/individual productivity goals
  • Establish a strong rapport with customers, demonstrating expertise in our products and services, while promoting brand loyalty through our rewards program
  • Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals
  • Lead product demonstrations and peer-to-peer training, and merchandise new receipts, process damages, testers, and select merchandise to return to vendors
Requirements
  • Leadership: Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
  • Subject Matter Expertise: Proficiency in vendor line and beauty trends, serving as a knowledgeable resource in this area
  • Analytical Skills: Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
  • Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
About Macy's

Macy's is a leading American department store chain that offers a wide range of products and services to its customers. We are committed to providing an exceptional shopping experience, and we are seeking talented individuals who share our passion for delivering outstanding customer service and driving sales growth.


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