Inside Relationship Specialist
1 week ago
We are seeking a skilled Inside Relationship Representative to join our team at Cox Communications. As a key member of our customer retention team, you will play a critical role in building and maintaining strong relationships with our small-to-medium business customers.
Key Responsibilities- Retain valuable customers by mitigating controllable churn and identifying opportunities to upsell.
- Save customers from disconnecting their services by resolving their problems or offering incentives, credits, or other offers.
- Answer customer controllable disconnect calls and make outbound follow-up calls to inform customers of customer referral programs, new products, and services or enhanced packages.
- Make outbound calls to renew, save, or upgrade existing customers.
- Manage the base of revenue by proactively contacting customers 3-6 months before contract expiration for renewal and upsell.
- Understand customers' communication needs, troubleshoot, and resolve sources of service, pricing, and technical problems.
- Work with sales support to determine appropriate solutions and address any issues regarding installation or service.
- Refer complex problems to other departments for resolution.
- Make win-back offers of credits, free repairs, and discounts.
- Negotiate penalties with clients.
- Upsell bundled telephony, data, wireless, video, and other Cox Business products to current customers.
- Develop proposals and presentations for add-on products and services.
- Negotiate pricing, products, promotions, and terms and conditions with clients.
- Ensure product pricing reflects pricing structures set at the corporate level.
- Perform any necessary calculations pertaining to fees, time periods, pro-rations, or competitive pricing comparisons.
- Educate customers in the use of installed products, service offerings, billing, charges, and product features.
- Work with sales support administration to complete sales orders.
- Provide customer intelligence and feedback to the marketing department.
- 5 years of experience in a related field, or a high school diploma/GED with 3 years of experience in a related field, or an AS/AA degree, BS/BA degree, or certification in a related discipline.
- Experience working with computers and common business software.
- AS/AA or technical certification in a related discipline.
- Business-to-business sales experience (inside or outside) with quotas.
- Previous experience in a role focused on retaining customers and revenue.
- 6 months of experience in the communications industry or at a major communications equipment vendor.
As a Cox Communications employee, you will enjoy a competitive salary package, top-notch bonus and incentive plans, and a comprehensive benefits package, including health care insurance, retirement planning, and paid days off. We also offer opportunities for professional development, continuing education, and career growth.
Cox Communications is an Equal Employment Opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
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Inside Relationship Specialist
1 week ago
Milton, Florida, United States Cox Communications Full timeAbout the RoleWe are seeking a skilled Inside Relationship Representative to join our team at Cox Communications. As a key member of our customer retention team, you will play a critical role in building and maintaining strong relationships with our small-to-medium business customers.Key ResponsibilitiesRetain valuable customers by mitigating controllable...
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Inside Relationship Specialist
1 week ago
Milton, Florida, United States Cox Communications Full timeAbout the RoleWe are seeking a skilled Inside Relationship Representative to join our team at Cox Communications. As a key member of our customer retention team, you will play a critical role in building and maintaining strong relationships with our small-to-medium business customers.Key ResponsibilitiesRetain valuable customers by mitigating controllable...
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Inside Relationship Specialist
1 week ago
Milton, Florida, United States Cox Communications Full timeAbout the RoleWe are seeking a skilled Inside Relationship Representative to join our team at Cox Communications. As a key member of our customer retention team, you will play a critical role in building and maintaining strong relationships with our small-to-medium business customers.Key ResponsibilitiesRetain valuable customers by mitigating controllable...
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Inside Relationship Specialist
1 week ago
Milton, Florida, United States Cox Communications Full timeAbout the RoleWe are seeking a skilled Inside Relationship Representative to join our team at Cox Communications. As a key member of our customer retention team, you will play a critical role in building and maintaining strong relationships with our small-to-medium business customers.Key ResponsibilitiesRetain valuable customers by mitigating controllable...
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1 week ago
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