Information Systems Senior Manager

2 weeks ago


Annapolis, Maryland, United States Columbia Technology Partners Full time
Job Title: Information Systems Senior Manager

Columbia Technology Partners is seeking a highly experienced Information Systems Senior Manager to lead our team of experts in providing information system solutions and technical support.

Key Responsibilities:
  • Manage a team of employees engaged in providing information system solutions and technical support in one or more functional areas.
  • Oversee the User Account Management team, Tier 2 Remote Support team, COE (Center Of Excellence) Remote Support team, TPAM (Elevated Access Multi Factor Authentication) Support team, Problem Management, and Deputy to Operations Director.
  • Approve all ServiceNow tickets for requests from Operations employees.
  • Monitor SLAs and adjust team posture to improve performance as needed.
  • Monitor Staffing Levels against SLA performance and recommend changes as needed.
  • Work closely with the Program Management Office to resolve operational and customer impacting issues.
  • Provide backup coverage for the Operations Framework Director.
  • Identify opportunities for new automations and enhancements to existing processes.
Qualifications:
  • Bachelor's Degree and 20 years of experience, or High School Diploma/GED and 25 years of experience.
  • DOD 8570 Certification is required (if not held, must obtain within 6 months of start date).
  • U.S. Citizenship is required for all applicants.

Columbia Technology Partners is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.



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