Operations Coordinator

3 weeks ago


College Park, Maryland, United States United Scrap Metal, Inc. Full time

Job Summary

United Scrap Metal, Inc. is seeking a skilled Dispatcher to join our Transportation Department. This individual will be responsible for maintaining customer service and scale operations, supervising and leading Drivers, and ensuring the smooth execution of daily dispatch activities.

Key Responsibilities

  • Execute customer service requests and route calls accordingly
  • Effectively handle customer complaints and report them to the Transportation Manager
  • Follow up on outstanding issues with customers, the Sales Team, and the Transportation Manager
  • Weigh all material entering and leaving the facility
  • Manage scale operations
  • Answer all inbound calls
  • Process daily dispatch paperwork
  • Perform scale operations – inbound and outbound
  • Create receivers and shippers in the database and generate paperwork
  • Closes out daily dispatch paperwork
  • Maintain and file driver logs and reports
  • Test and maintain the radiation detection system and log book
  • Facilitate internal communication with the Manager and peers
  • Demonstrate competency in all aspects of the job and company objectives
  • Demonstrate understanding of company policies, rules, and trainings
  • Other duties as assigned

Requirements

  • High School or GED required; some college or a college degree a plus
  • 2 years of direct customer service experience
  • Organized and able to work in a fast-paced environment
  • Excellent verbal and written communication skills
  • Strong math and calculation skills a must
  • Demonstrated professionalism
  • Ability to work with others and work as part of a team
  • Proficient with computer and data entry skills
  • Strong attention to detail and accuracy a must
  • Excellent English communication (read, write, speak); bilingual spoken Spanish a plus
  • The Company desires a candidate who has shown a stable job history, dependable attendance practices, and whose references can state is a trustworthy individual
  • Candidate must pass a pre-employment physical, background, and credit check
  • Able to fulfill flexible scheduling requirements as determined by the manager and/or business needs of the operation

We strive to demonstrate our Core Values in all positions at USM:

Trust ● Commitment ● Loyalty ● Passion ● Respect ● Service ● Performance

USM is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. USM will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. USM is a drug-free workplace. USM provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team careers@unitedscrap.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.



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