Retail Sales Associate

2 days ago


Billings, Montana, United States Recreational Equipment Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused Retail Sales Specialist to join our team at REI in Billings, Montana. As a key member of our sales team, you will be responsible for providing exceptional customer service, supporting sales efforts, and maintaining a positive store environment.

Key Responsibilities
  • Support customers by responding to product, membership, and REI service questions, general inquiries, and customer feedback.
  • Effectively help prepare the store by maintaining and stocking work areas, ensuring all items are accurately priced.
  • Work with store management, visual merchandising, and sales leads to maintain visual standards.
  • Promote the sale of REI goods and services, engaging in sales and service training.
  • Provide customers with product, membership, and service information, including the REI Mastercard program.
  • Process purchase, membership, service, and return transactions at the register, aligning with REI's 100% satisfaction guarantee.
  • Collect payment, make change, and distribute receipts.
  • Perform unique transactions, such as special orders, Outdoor School registration, special ticket sales, and store mail-outs.
  • Identify, research, and resolve customer issues.
  • Support Retail Store Pick-Up by assisting with product receipt and customer pick-up processing.
  • Maintain customer and employee hold areas, keeping them organized and removing items beyond hold dates.
Requirements
  • Previous retail store experience (preferred)
  • Actively participate and collaborate with others on one's own team and across REI for business goals.
  • Flexible in viewpoints and positions to support REI direction.
  • Use business knowledge, innovative thinking, and sound judgment in problem-solving or business opportunities.
  • Consolidate information from various sources, including feedback from others, to reach sound decisions.
  • Effective communication skills.
  • Build rapport with all kinds of people inside and outside the organization.
  • Knowledgeable of outdoor activities in assigned department.
  • Consider the ultimate impact of decisions and actions on internal and external customers.
  • Work smart by setting effective work goals, establishing priorities, and planning well to produce quality work.
  • Execute effectively by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress.
  • Act upon opportunities and involve others in worthwhile organizational goals.
  • Availability to work a flexible schedule based on business needs, including evenings and weekends.
What We Offer

With more than 160 retail locations and growing, REI offers unique competitive benefits to its employees, including healthcare, gear and apparel discounts, free equipment rentals, challenge grants, generous retirement plan contributions, public transit subsidy, adoptions assistance, paid sabbaticals, and more.

REI is an Equal Opportunity Employer.



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