Automotive Service Advisor

4 weeks ago


Roanoke, Virginia, United States Southwest Auto Sales Full time
Job Summary:
We are seeking a highly skilled Dealership Service Advisor to join our team at Southwest Auto Sales. The ideal candidate will possess excellent communication and customer relationship skills, as well as strong service writer capabilities.

The Dealership Service Advisor will be responsible for a variety of tasks, including addressing customer inquiries, managing required documentation, and ensuring repairs and maintenance tasks are completed in a timely manner.

Responsibilities:
  • Manage a team of automotive service professionals to ensure a high level of employee morale and customer satisfaction while maintaining profitability
  • Ensure repairs and maintenance tasks are completed in a timely manner
  • Mentor employees on best practices for improving sales and customer service techniques
  • Process aftermarket extended warranty claims

Qualifications:
  • High school diploma or GED required, bachelor's degree preferred
  • Valid state-issued driver's license and clean driving record required
  • Successful completion of a pre-employment drug and background screening
  • At least four years of experience as an automotive service writer or service advisor required
  • Deep understanding of automotive technology, automotive service technician job duties, and automotive repair services required


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