Optical Advisor

1 month ago

Roanoke, Virginia, United States EssilorLuxottica Full time
Job Summary

EssilorLuxottica is seeking a highly skilled Optical Advisor to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that all patients receive the highest quality optometric care.

Key Responsibilities
  • Greets customers promptly and provides a warm welcome
  • Explains all required paperwork, tests, products, and services in a clear and concise manner
  • Reviews prescriptions and patient information carefully to identify special needs
  • Shows patience and courtesy to indecisive or difficult customers and patients
  • Performs work accurately and thoroughly despite time pressure and customer volume
  • Identifies situations involving unsatisfied customers and acts quickly for resolution
  • Handles and files all patient records in an organized and efficient manner
  • Places contact lens orders, processes shipments, and submits invoices for payment
  • Operates the POS system terminal with accuracy and attention to detail
Requirements
  • High School graduate or equivalent
  • Strong customer service skills
  • Knowledge of current fashion trends
  • Strong communicator and listener
  • Problem-solving ability
  • Familiarity with cash register, computers, and calculators
  • Organization skills
  • Sales skills
  • Strong basic math skills
  • Knowledge of office and store merchandise
Preferred Qualifications
  • Previous experience in customer service, retail, and/or optical
  • Strong interpersonal skills
What We Offer

EssilorLuxottica offers a competitive salary, bonus, and commission plan, as well as a comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. Native Americans in the US receive preference in accordance with Tribal Law.

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