Branch Operations Manager
2 weeks ago
We are seeking a highly skilled Branch Operations Manager to oversee the general operations of our branch and ensure quality service. The ideal candidate will have a proven track record of providing excellent customer service and promoting the bank's products and services.
Key Responsibilities:
- Consistently execute City National Bank of WV's phone, platform, and CSR service standards to provide an excellent customer experience.
- Actively promote and sell the bank's products and services to prospective and existing customers.
- Assist Branch Manager in leading and coaching branch staff to cross-sell bank products and make referrals to other departments.
- Maintain an up-to-date working knowledge of the bank's products and services.
- Assist with routine maintenance and complex service issues.
- Meet minimum individual production levels for retail loans, checking accounts, and mortgage referrals.
- Develop and maintain customer relationships.
- Refers customers to other departments and business partners appropriately.
Requirements:
- High school diploma or equivalent.
- 2+ years of demonstrated sales and service skills.
- 2+ years of customer service experience.
- Ability to multi-task, organize, and prioritize effectively.
- Displays professional dress and demeanor.
- Personal computer proficiency.
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