Branch Operations Manager

2 weeks ago


Hurricane, West Virginia, United States City National Bank of WV Full time
Job Description

We are seeking a highly skilled Branch Operations Manager to oversee the general operations of our branch and ensure quality service. The ideal candidate will have a proven track record of providing excellent customer service and promoting the bank's products and services.

Key Responsibilities:

  • Consistently execute City National Bank of WV's phone, platform, and CSR service standards to provide an excellent customer experience.
  • Actively promote and sell the bank's products and services to prospective and existing customers.
  • Assist Branch Manager in leading and coaching branch staff to cross-sell bank products and make referrals to other departments.
  • Maintain an up-to-date working knowledge of the bank's products and services.
  • Assist with routine maintenance and complex service issues.
  • Meet minimum individual production levels for retail loans, checking accounts, and mortgage referrals.
  • Develop and maintain customer relationships.
  • Refers customers to other departments and business partners appropriately.

Requirements:

  • High school diploma or equivalent.
  • 2+ years of demonstrated sales and service skills.
  • 2+ years of customer service experience.
  • Ability to multi-task, organize, and prioritize effectively.
  • Displays professional dress and demeanor.
  • Personal computer proficiency.


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