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General Manager

2 months ago

Des Moines, Iowa, United States Aparium Hotel Group Full time
About the Role

We are seeking a highly skilled and experienced General Manager to lead our boutique hotel in Des Moines, IA. As a key member of our team, you will be responsible for driving the operating strategy for the hotel, ensuring alignment with our company pillars of translocal hospitality, intuitive service, and collaborative culture.

Key Responsibilities
  • Develop and drive the operating strategy for the hotel, ensuring alignment with company pillars
  • Lead by example, inspecting what you expect, and actively participating in hotel operations
  • Collaborate with headquarters for support, clarification, direction, approval, and potential risks
  • Take ownership of short and long-term profitability of the hotel, interpreting P&L fluently to understand needs and costs
  • Act as the mayor of the neighborhood, creating relationships and connections within the local community
  • Attract and select qualified talent, develop and coach associates for future advancement, and guide the executive team
  • Reinforce company's Art+ Science ideologies, ensuring experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled
  • Create a Food + Beverage driven environment, ensuring locally sourced and produced offerings of the highest quality
  • Encourage employees to follow instincts and use best judgment to create experiences for guests that are thoughtful and authentic
  • Believe in and exhibit the service chain profit theory, ensuring engaged employees create engaged and return guests
  • Ensure achievement of quarterly incentive by driving key metrics that make the hotel successful
  • Dive deep into sales and marketing efforts, measuring effectiveness of broad-based marketing plans and yield management efforts
Requirements
  • Previous General Manager experience in a full-service hotel for at least three years within an upper-up scale or boutique-lifestyle company or property
  • Worked for a boutique-style hotel company or independent hotel group, and may have led or participated in restaurant or hotel openings
  • Bachelor's degree or related relevant years of experience required
  • Proficiency in English language in reading, writing, and verbal communication. Secondary language preferred
  • Adaptable interpersonal skills to represent hotel to local stakeholders, ownership, opinion makers, business executives, and employees
  • Comfortable in your own skin, know who you are, and have a point of view and can articulate a perspective or opinion with substance and clarity
Leadership Attributes
  • Highly analytical in thought and recommendations, continually seeking out facts and expressing a point of view without ego
  • Engages others in general conversation tactics to build rapport quickly, and can lead and adapt communication and presentation tactics to engage audience
  • Approaches fact finding and discovery missions in a collaborative effort, values input and experiences of others to uncover deeper issues
  • Passionate in driving results of their effort and others, can influence others to take direction to execute on strategy through tactical methods
  • Comfortable in being a 'general' in identifying strategic needs, yet can be a 'soldier' to ensure implementation of a strategic plan
  • Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups, and knows how to use discretion when appropriate

We are an Equal Opportunity Employer, committed to creating an equitable and inclusive environment, and a sense of belonging for all associates. We do not discriminate and believe every individual should be proud of who they are, and where they come from, and take pride in who we serve.