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Hotel Operations Manager

2 months ago

Gretna, Louisiana, United States Hotel 360 Full time
{"title": "Front Office Manager", "description": "Job Summary

As a Front Office Manager at Hotel 360, you will be responsible for overseeing the front desk operations to ensure efficient and profitable service delivery. This role requires a strong leader who can motivate and train front office personnel to meet brand standards and company policies.

Key Responsibilities
  • Guest Service: Set the tone and example of guest service and satisfaction for all colleagues, ensuring a warm and welcoming experience for all guests.
  • Front Desk Operations: Oversee front desk shifts, manage guest check-in and check-out processes, and ensure compliance with brand standards and company policies.
  • Team Management: Participate in hiring, managing, and training front desk personnel, implementing policies and procedures to ensure efficient operations.
  • Communication: Act as liaison with clerks and General Manager, communicate with previous and following shifts, and respond to guest inquiries and complaints in a prompt and professional manner.
  • Administrative Tasks: Maintain accurate records of room availability, guest accounts, and cash/billing drawers, operate front desk software, and complete accounts receivable and direct billing tasks.
Requirements
  • Customer Service Skills: Provide excellent customer service, responding to guest needs and resolving issues in a timely and professional manner.
  • Communication Skills: Possess strong communication skills, both written and verbal, to effectively interact with guests, colleagues, and management.
  • Leadership Skills: Demonstrate leadership skills, motivating and training front office personnel to meet brand standards and company policies.
  • Attention to Detail: Maintain attention to detail, ensuring accurate records and efficient operations.

Hotel 360 is committed to providing exceptional service to our guests. If you are a motivated and detail-oriented individual with a passion for delivering excellent customer service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}