Customer Service Representative
1 week ago
Hobart Service, an Illinois Tool Works Company, is a leading provider of Commercial Food Equipment Service Solutions. We are seeking a highly skilled Customer Service Representative to join our team.
Key Responsibilities- Manage a high volume of incoming communications and customer requests, delivering exceptional customer experience
- Develop strong relationships with customers by understanding their needs and recommending solutions
- Provide accurate and complete information to customers using the right methods and tools
- Responsible for order entry and group emails to ensure timely order entry and issue resolution
- Follow communication procedures, guidelines, and policies
- Meet personal and customer service team targets and call/email handling quotas
- Handle customer complaints and provide appropriate solutions and alternatives
- Work with cross-functional teams to improve processes and productivity
- High school diploma or GED required
- Strong interpersonal skills and ability to work with internal and external customers
- Bilingual proficiency in English and Spanish preferred
- Experience working with international customers is a plus
- Competitive pay
- Great insurance options with low premiums
- Paid vacation and holidays
- 401K with company match
- Extensive on-the-job, online, and classroom training
- Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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