Field Service Representative

3 weeks ago


Cincinnati, Ohio, United States Breg Full time
Job Summary

We are seeking a highly skilled and detail-oriented Field Service Representative to join our team at Breg. As a Field Service Representative, you will be responsible for delivering, picking up, and maintaining orthotic devices and durable medical equipment in coordination with clinic staff, surgery schedules, and patient convenience.

Key Responsibilities
  • Deliver and set up ancillary equipment
  • Measure and fit orthopedic products, instruct patients in other ancillary DME products
  • Provide inventory management services to customers, including ordering and returning product as needed
  • Provide delivery estimation dates and ongoing communication
  • Prepare and submit paperwork for insurance billing purposes, ensuring accuracy and timeliness of receipt
  • Treat Protected Health Information (PHI) with the strictest confidentiality in accordance with HIPAA standards
  • Ensure highest standard of patient care is provided to all patients, including adequate follow-up with patients and physicians, where required
  • Evaluate orthotic device on patient and make adjustments to assure fit, function, and quality of work
  • Utilize Breg Vision and Breg Claims System as applicable to support daily operations
  • Prepare daily, weekly, and monthly reports for management review
  • Analyze reports and data for trends and patterns, suggest areas for improvement including processes and procedures
Requirements
  • Minimum high school diploma or equivalent required
  • Bachelor's degree in kinesiology or sports medicine, or applicable trade certificate is strongly preferred
  • Some experience desired, but not required
  • Applicable experience typically includes patient care, customer service, inventory, benefits, insurance billing, or other related service-oriented work
  • Computer proficient to include web browser/internet search, MS Outlook, Word, and Excel capabilities
  • Technical competence includes the ability to learn new software and systems
What We Offer
  • Competitive salary range: $20.00 - $26.44/hr
  • Medical/Dental/Vision plans
  • PTO (paid time off)
  • Holiday Pay
  • Life Insurance / STD / LTD


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