Team Lead

2 months ago


Webster, United States Taco Cabana Full time

Job Title: Shift Leader

Job Summary:

Taco Cabana is seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of hourly employees to ensure exceptional customer service, efficient operations, and a clean and safe environment.

Key Responsibilities:

  • Team Leadership: Direct and supervise restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and optimum guest service.
  • Operations Management: Assist in planning and supervising completion of all job task assignments and ensure adherence with safety, food safety, sanitation, and security procedures.
  • Training and Development: Utilize company-training tools to provide hourly team members with training in all aspects of the restaurant operation.
  • Administrative Tasks: Perform regular administrative tasks including register and safe audits, deposit of company funds, proper accounting of restaurant funds, and reporting of all guest and employee accidents.
  • Guest Service: Investigate, resolve, and respond to guest complaints.
  • Communication: Attend regularly scheduled store, market, and company meetings, training sessions, and stay current with all federal, state, and local certifications.
  • Disciplinary Action: Recommend disciplinary action for hourly team members.
  • Cleanliness: Monitor the interior and exterior cleanliness of the restaurant at all times and initiate clean-up as needed.

Requirements:

  • Experience: At least 6 months of restaurant experience.
  • Skills: Good customer service skills, ability to perceive and react to the needs of others, good written and oral communication skills, ability to read company instructions, orders on screen/receipts, and written materials, and ability to operate a cash register and basic mathematical skills.
  • Education: High school diploma or GED equivalent required.
  • Certifications: Must pass Shift/Team Leader training and be certified.

Work Environment:

The work environment is a temperature-controlled restaurant with a low to moderate noise level.

Equipment Used:

Computer, calculator, printer, and phone.


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