Customer Care Associate

2 weeks ago


Arlington, Virginia, United States GM Financial Full time

Position Overview:

Why Join Our Customer Experience Team?

At GM Financial, we are dedicated to fostering a workplace where you can thrive, feel valued, and utilize your talents to make a meaningful difference. Our mission is to deliver exceptional customer experiences from the very first interaction. Even if you have no prior experience in customer service, your perspective as a customer is invaluable.

Our Customer Experience team collaborates with clients to address intricate customer or dealer issues through a distinctive and engaging service approach.

This role is not just a job; it is an opportunity to advance your career, as many professionals have successfully done from this position. A significant number of our higher-level roles in Customer Experience are filled internally. If you are a collaborative team player, solution-oriented, an effective communicator, and possess a genuine desire to assist customers, we invite you to explore a career with GM Financial.

Key Responsibilities:

  • Manage incoming customer inquiries and provide resolutions related to consumer auto loan and lease account servicing.
  • Actively engage with customers to offer solutions and ensure a remarkable service experience in a dynamic environment.
  • Consistently strive to exceed expectations while maintaining a positive and enjoyable atmosphere as a team member.
  • Adhere to company policies and legal regulations in all actions.
  • Optimize productive time through effective time management practices.
  • Participate in ongoing learning and development opportunities.

What We Provide:

  • Competitive hourly wage of $22, along with a quarterly bonus incentive.
  • Training schedule: 4 weeks, Monday to Friday, 8 AM - 5 PM; regular hours: 9 AM - 6 PM, Monday to Friday.
  • Immediate access to health, dental, and vision benefits upon employment.
  • 12 weeks of paid parental leave.
  • 401K contribution matching.
  • Generous Paid Time Off policy, including personal, vacation, sick days, and paid holidays.
  • Casual dress code.
  • Quarterly volunteer opportunities.
  • On-site cafeteria.
  • A vibrant work environment.
  • A commitment to continuous learning: training and career development available at all levels, plus educational reimbursement for full-time employees.
  • Family First Discount: access to discounted rates on GM vehicles and accessories.

Qualifications:

  • High School Diploma or equivalent is required.
  • 0-2 years of experience in a customer service-oriented environment.

Compensation:

The starting pay for this position is USD $22.00/BiWk. At GM Financial, we prioritize transparency in all aspects of our operations, including pay equity. The compensation for this role may vary based on factors such as knowledge, skills, experience, and education.

This position is eligible for a performance-based incentive plan. Full-time employees can participate in health benefits from their first day of employment.



  • Arlington, Virginia, United States Circle K Stores, Inc. Full time

    Position OverviewWe are seeking a dedicated Customer Service Representative to join our dynamic team. This role is essential in providing exceptional service to our customers and ensuring their needs are met effectively.Key ResponsibilitiesEngage with customers to address inquiries and resolve issues.Maintain a positive and professional demeanor while...


  • Arlington, Virginia, United States General Motors Financial Company, Inc. Full time

    Position Overview:As a vital member of our team, you will play a key role in enhancing customer satisfaction by addressing inquiries related to auto loan and lease accounts.Key Responsibilities:Handle incoming customer communications to resolve questions about their auto financing accounts.Engage with customers attentively, providing tailored solutions to...


  • Arlington, Virginia, United States Baseballism Full time

    Position: Retail Sales AssociateJob Type: Part TimeJOB OVERVIEWBaseballism is a brand that embodies the spirit and heritage of baseball, offering a unique shopping experience for enthusiasts. We are currently seeking dedicated sales associates to join our team at our retail outlet.This position is ideal for individuals who are passionate about baseball and...

  • Program Analyst

    2 weeks ago


    Arlington, Virginia, United States Customer Value Partners Full time

    Job DescriptionWe are seeking a highly motivated and organized Program Analyst to join our team at Customer Value Partners. The ideal candidate should possess experience working with federal clients to support mission priority programs through stakeholder engagement, program operations, data and policy analysis.Key Responsibilities:End-to-end logistics and...

  • Program Analyst

    2 weeks ago


    Arlington, Virginia, United States Customer Value Partners Full time

    Job DescriptionWe are seeking a highly motivated and organized Program Analyst to join our team at Customer Value Partners. The ideal candidate should possess experience working with federal clients to support mission priority programs through stakeholder engagement, program operations, data and policy analysis.Key Responsibilities:End-to-end logistics and...


  • Arlington, Virginia, United States DAFA Management Full time

    Position OverviewJoin our dynamic team at Dafa Management as a Customer Relations Associate. We are seeking enthusiastic and self-driven individuals who are eager to contribute to our customer-centric mission. This role is perfect for those who thrive in a fast-paced environment and are ready to make a meaningful impact.Your Responsibilities:Onboard new...


  • Arlington, Virginia, United States Vandergriff Honda Full time

    Customer Service Associate - Café Vandergriff Honda is seeking a dedicated Café Associate to become a vital part of our Café team, enhancing the welcoming environment our customers expect when visiting our dealership. Our café provides a selection of premium coffee and beverage options, along with a variety of sandwiches, baked goods, and snacks. The...


  • Arlington, Virginia, United States TSB Title LLC Full time

    Position OverviewWe are seeking a dedicated and proactive individual to fill the role of Customer Service Associate at TSB Title LLC. This position requires a highly motivated, organized, and enthusiastic person who excels in problem-solving.Key Responsibilities:Maintain a professional demeanor while interacting with clients.Demonstrate compassion and...

  • Sales Associate

    4 days ago


    Arlington, Virginia, United States Workforce Solutions for Tarrant Co. Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Workforce Solutions for Tarrant Co. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their needs, and promoting our art supplies.Key Responsibilities:Greet and seat customers, ensuring a...


  • Arlington, Virginia, United States Circle K Stores, Inc. Full time

    Position OverviewJoin our dynamic team at Circle K Stores, Inc. as a Retail Customer Service Associate. We are looking for individuals who are passionate about providing exceptional service and thrive in a fast-paced environment.Key ResponsibilitiesDeliver outstanding customer service and assist customers with their needs.Maintain a clean and organized store...

  • Sales Associate

    1 day ago


    Arlington, Virginia, United States Workforce Solutions for Tarrant Co. Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Workforce Solutions for Tarrant Co. As a Sales Associate, you will be responsible for providing exceptional customer service, assisting customers with their needs, and maintaining a clean and organized store environment.Key Responsibilities:Greet and seat...

  • Sales Associate

    5 days ago


    Arlington, Virginia, United States Trek Bicycle Full time

    About the RoleWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Trek Bicycle. As a Sales Associate, you will be responsible for providing exceptional customer service and sales support to our customers.Key ResponsibilitiesCustomer Service: Provide a positive and welcoming experience for all customers, answering their...

  • Retail Store Associate

    18 hours ago


    Arlington, Virginia, United States CVS Corporation Full time

    Job DescriptionRetail Store Associates play a vital role in delivering exceptional customer experiences at CVS Health. As a key member of our team, you will have the opportunity to make a meaningful impact on the lives of our customers.Key Responsibilities:Provide personalized customer service by anticipating customer needs and resolving issues in a timely...

  • Retail Sales Associate

    16 hours ago


    Arlington, Virginia, United States 5.11 Tactical Full time

    Job Title: Retail Sales AssociateWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at 5.11 Tactical. As a key member of our sales team, you will be responsible for delivering an exceptional customer experience, building strong relationships with our customers, and driving sales growth.Responsibilities:Provide...


  • Arlington, Virginia, United States BALDI MANAGEMENT GROUP Full time

    Job OverviewBaldi Management Group is seeking a skilled Frontline Associate for our Smashburger franchise. This role is essential in ensuring a welcoming atmosphere for our guests at the restaurant.Key Qualifications:Strong commitment to customer satisfactionExcellent verbal and interpersonal communication abilitiesQuick learner with the capacity to thrive...


  • Arlington, Virginia, United States Vandergriff Chevrolet Full time

    About Vandergriff ChevroletWe are a family-owned and operated dealership that strives to provide exceptional customer service and value to our community. Our team is dedicated to delivering award-winning service and support to our customers.What We OfferCompetitive compensation and benefits packageOpportunities for growth and professional developmentA...


  • Arlington, Virginia, United States Interos Inc Full time

    About the Role:We are seeking a highly motivated and detail-oriented individual to join our Customer Experience team as an intern. As a key member of our team, you will be responsible for delivering exceptional customer experiences and driving business growth.Key Responsibilities:Meet and engage with our portfolio of customers to understand their business...


  • Arlington, Virginia, United States Mardel , Inc. Full time

    **Job Title:** Mardel - Sales Associate (Arlington)**Location:** Arlington, Texas**Position Overview****Mardel Christian & Education** is seeking a dynamic individual to become part of our **Arlington, TX** team. We value a proactive attitude, a drive for achievement, and the ability to thrive in a bustling environment.**Key Responsibilities**Demonstrate...


  • Arlington, Virginia, United States Interos Inc Full time

    About the Role:We are seeking a highly motivated and detail-oriented Customer Experience Intern to join our team at Interos Inc. As a Customer Experience Intern, you will play a critical role in helping us deliver exceptional customer experiences and drive business growth.Key Responsibilities:Meet and engage with our portfolio of customers to understand...


  • Arlington, Virginia, United States Interos Inc Full time

    {"**Job Title:** Customer Experience Intern**About the Role:**We are seeking a highly motivated and detail-oriented Customer Experience Intern to join our team at Interos Inc. As a Customer Experience Intern, you will be responsible for meeting and engaging with our portfolio of customers, developing relationships with cross-functional teams, and assisting...