House Cleaning Quality Assurance Supervisor

3 weeks ago


Mendota Heights, Minnesota, United States Merry Maids Full time

To ensure exceptional quality in our house cleaning services, we are seeking a skilled Quality Assurance Supervisor to oversee all aspects of quality control, customer relations, and team member performance.

Key Responsibilities:

  • Coach team members to understand and effectively follow Merry Maids cleaning techniques and procedures.
  • Conduct proactive quality checks with customers to ensure team members are following procedures in homes.
  • Perform ride-alongs or inspections as assigned by the Franchise owner or Office Manager.
  • Answer in-bound phone calls and maintain a clean and fresh appearance of the office.
  • Supervise field and support personnel.

Requirements:

  • Speaking and hearing English.
  • Reading English on an average adult level.
  • Writing English clearly.
  • Ability to drive personal car to several work site locations throughout the workday.
  • Ability to withstand regular physical contact with dog and cat hair, dust, mold, mildew, and cleaning solutions.

This position description does not create an employment contract, implied or otherwise, and employment with the Company remains at will.

These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

We offer paid training, excellent work/life balance, and real opportunities for advancement.

As a Merry Maids team member, you would belong to an award-winning company and be a part of our close-knit team.



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