Direct Operations Case Coordinator

4 weeks ago

Miami FL USA, United States ICF International Inc Full time
Job Description

ICF International Inc is seeking a highly skilled Direct Operations Case Coordinator to join our team. As a key member of our organization, you will be responsible for leading a team of Case Coordinators in providing child welfare-based recommendations for unaccompanied children in Office of Refugee Resettlement (ORR) custody.

Key Responsibilities:
  • Ensure appropriate Case Coordinator coverage at all provider sites within your assigned geographical area.
  • Provide excellent supervision and operational oversight of assigned Case Coordinator team.
  • Provide guidance and technical assistance related to Case Coordinator duties and ensure all related tasks are completed efficiently and in compliance with program policies and procedures.
  • Conduct regular site visits at provider sites as part of Case Coordinator oversight.
  • Service as the primary point of contact for government and care provider staff at care provider sites in your geographic area of assignment.
  • Elevate individual case issues to ORR staff related to clinical, safety, and well-being issues for behavioral/mental health, physical health, juvenile justice concerns, and other specialized needs.
  • Elevate operational concerns to ICF project leadership.
Requirements:
  • Master's degree in social work or a social science related discipline and 5+ years of demonstrated post-graduate child welfare, case management, social service, and/or mental health professional experience.
  • 1+ year of supervisory experience.
  • 1+ year experience demonstrated ability to review case files and assess/document information from a variety of sources.
  • English/Spanish bilingual.
  • Tier 2 Security Clearance or the ability to secure such clearance.
Preferred Skills:
  • Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
  • 3+ experience working with immigrant youth and families is highly preferred.
  • Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.
  • Working knowledge of challenges related to unaccompanied children's placement and release and post-release services.
  • Experience working for a refugee program.
  • Experience in mental/behavioral health for children or experience with juvenile justice programs.
  • Prior work experience in a consulting environment.
  • Experience using MS Office suite.
Professional Skills:
  • Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
  • Solid team player with proven ability to manage competing priorities, perspectives, and stakeholder needs.
  • Exceptional project management skills, with a focus on TA project management.
  • Strong analytical, problem-solving, and decision-making capabilities.
  • Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
  • Excellent verbal, interpersonal, and written communication skills.
  • Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact, and diplomacy.
  • Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

ICF International Inc is an equal opportunity employer committed to hiring regardless of any protected characteristic. We offer a competitive salary range of $64,000 - $109,264.00 per year, depending on experience and qualifications.

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