Flex Operator

4 weeks ago

Columbus, Ohio, United States Central Ohio Transit Authority Full time
Job Description

Central Ohio Transit Authority (COTA) is seeking a skilled and customer-focused individual to operate a small transit vehicle as part of COTA Plus, an on-demand ride service managed on a mobile app. The successful candidate will transport customers safely, courteously, and in a timely manner while following navigation directions from GPS.

Key Responsibilities:

  • Operating a small transit vehicle in compliance with all local, state, and federal laws while transporting customers in assigned zones;
  • Safely picking up and dropping off customers traveling from work, education, recreation, COTA bus line stops, etc.;
  • Managing mobile app navigational directions from GPS and managing routes;
  • Safely assisting passengers, utilizing wheelchairs or other mobility devices, upon entering and exiting the vehicle; operates wheelchair lift and properly secures wheelchairs, while adhering to ADA guidelines;
  • Demonstrating the ability to deal with unforeseen circumstances, or delays, peacefully and professionally; uses advanced driving techniques to better improve time management and safety;
  • Ensuring a neat appearance, professional demeanor, customer-friendly attitude, and a desire to exceed expectations;
  • Ensuring the vehicle is maintained in excellent condition and cleaned regularly.

Requirements:

  • High school diploma or GED certificate and one (1) year of professional driving or customer service experience (an equivalent combination of educational achievement/coursework and relevant work experience may be considered qualifying in lieu of education and/or experience);
  • Must have at least one (1) year of licensed driving experience in the United States; or at least three (3) years if under the age of 23.

Benefits:

  • COTA offers competitive benefits including: supplemental insurance, life insurance, paid parental leave, employee discounts, employee bus pass; wellness initiatives, on-site cooking classes & chair massages, on-site Health Coaches & Dietitians, and retirement benefits through OPERS & Ohio Deferred Compensation.

Why Work for COTA?

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Equity, Diversity, and Inclusion are of core importance and essential to the success of the organization. All employment decisions are based on job needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status. COTA believes that diverse and inclusive organizations gain the benefits in creating a stronger and more effective workforce resulting in services that better meet the needs of consumers and in result Move Every Life Forward.

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