Service Operations Manager
3 weeks ago
Job Summary
As a key member of the Van Wall Equipment team, the Service Manager will be responsible for overseeing the day-to-day operations of the Service Department. This includes managing service operations to maximize return on investment, optimizing Service Department processes to ensure internal and external customer satisfaction, and growing profitable service labor sales while exercising disciplined expense control. The ideal candidate will have a proven track record of success in Service Department operations and management, with a strong ability to lead and develop a high-performing team.
Key Responsibilities
- Develop and implement effective Service Department processes to ensure internal and external customer satisfaction
- Create annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
- Develop and execute a Service Department marketing plan to drive departmental growth
- Coordinate customer clinics, field days, and related promotional events to engage with customers and promote services
- Submit all service warranty and Product Improvement Program claims within the required time frame to receive maximum credit
- Schedule and assign jobs and work areas to employees in the Service Department according to their skills and knowledge
- Review work orders for completeness and accuracy prior to customer billing
- Ensure all departmental tools, equipment, and vehicles are in good working order
- Manage recruiting, staffing, and employee development activities for employees reporting to this position
Requirements
- 3+ years of experience in Service Department operations
- 2+ years of previous management experience
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and other similar product lines
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
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