Procurement and Customer Support Manager

6 days ago


Vienna, United States Millwood Inc Full time
Job Summary

We are seeking a highly skilled Regional Customer Support Manager to join our team at Millwood Inc. As a key member of our procurement team, you will be responsible for providing exceptional customer support and procurement services to our regional and national sales teams.

Key Responsibilities
  • Provide day-to-day customer interactions and retention support to ensure excellent customer satisfaction.
  • Collaborate with internal departments and external customers to resolve discrepancies and ensure timely and accurate invoicing.
  • Establish new customers in our salesforce system, including determining and maintaining appropriate credit levels.
  • Process customer purchase orders, schedule loads, and provide purchase orders to production facilities.
  • Consistently follow up with vendors to ensure accurate and on-time deliveries.
  • Analyze buying pattern reports to identify order lapses and maintain product inventories.
  • Develop and implement efficient sourcing and category management strategies.
  • Stay up-to-date with industry trends and best practices in procurement and customer support.
Requirements
  • Bachelor's degree in Business Administration, Supply Chain Management, or related field.
  • Minimum 2 years of experience in procurement and customer support.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in Microsoft Office Suite and salesforce software.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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