Guest Encounter Coordinator

7 days ago


Roseville, California, United States Fogo de Chão Full time

Fogo de Cháo is a company that values its team members and strives to provide a fulfilling career with professional and personal growth opportunities at every level. As a Customer Service Representative, you will be part of a team that aims to deliver an unforgettable dining experience of discovery while showcasing the Culinary Art of Churrasco.

Our mission is to ignite passion and joy for our team members, guests, and communities. We believe better futures start when we bring our best to the table every day. We feed our teams with fulfilling job opportunities, making space around the table so everyone feels welcome.

We're committed to providing a customer-centric approach to the business. This role requires a high level of endurance and mental acuity to manage conflict and deal successfully with high-stress situations. You must also be able to transport objects up to 50 lbs, stand for long periods of time, and work at a quick pace. Availability to work weekends and holidays is also required.

Essential Duties and Responsibilities
  • Enhance the guest experience through exceptional service activities.
  • Show appreciation for our guests through genuine guest-focused practices.
  • Preserve and share the festive, hospitable, and gracious spirit of Southern Brazilian traditions.
  • Complete any beginning or closing shift duties as directed by management.

Our compensation package includes an hourly wage of $16.00, plus the opportunity to receive tips. Additionally, we offer a comprehensive benefits package, including Medical, Dental, and Vision insurance for full-time Team Members, as well as company-paid Life Insurance and Short-Term Disability where allowed. Part-Time Team Members are offered a Minimum Essential Coverage (MEC) Health plan, Dental, Vision, Short-Term Disability, and Life Insurance.



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