Infrastructure Solutions Engineer
4 days ago
Job Title: Infrastructure Solutions Engineer
Job Summary:
We are seeking an experienced Infrastructure Solutions Engineer to join our team at Tailored Management. As an Infrastructure Solutions Engineer, you will be responsible for planning and designing services and solutions in collaboration with service providers, mapping business requirements to systems/technical requirements, and ensuring they align with standards, architecture, quality, and security requirements.
Key Responsibilities:
- Plan and design services and solutions in collaboration with service providers
- Map business requirements to systems/technical requirements
- Ensure alignment with standards, architecture, quality, and security requirements
- Manage service provider quality through definition of KPIs, SLAs, and associated measurements and reporting
- Ensure good IT practices, including good documentation practices, IT security, and change management practices
Requirements:
- Strong communication and stakeholder management skills
- Fluent in English
- University degree or equivalent working experience
- Ability to define, select, implement, and manage standards and associated services
- Ability to manage service provider, including definition of KPIs, measuring service quality, and outcomes
- Ability to contribute to architecture blueprints, in e.g. the OT area
- Ability to contribute to appropriate documentation, including e.g. processes, configuration documents, designs
- Hands-on experience in multiple technologies and infrastructure areas, such as
Desirable Skills:
- Defining service and technical solution requirements
- Cisco switches and Wireless controllers
- Hypervisors, such as Vsphere and AHV
- Infrastructure and testing as a Code knowledge highly desired (e.g. Kubernetes, Docker, Podman)
- Senior Linux knowledge highly desired
- Senior Windows Server knowledge is a must
- Automation of infrastructure tasks
- Active Directory
- Backup technologies, ideally Veeam and Acronis
- Disaster recovery
- PowerShell/Bash skills
- Basic Citrix and Windows Remote Desktop Services skills
- Storage and File services
- Database knowledge highly desired
What We Offer:
- Strong customer service ethic
- Ability to drive cultural and technological disruption
- Ability to perform cross-technical root cause analysis and define associated measures
- Able to work independently and make educated decisions to provide quick solutions to problems
- Ability to prioritize and quickly resolve issues
- Excellent analytical and problem-solving skills
- Effective prioritization and project management skills
- Ability to anticipate risks and devise solutions in the moment
- Deep technical infrastructure knowledge
- Understand ITIL model and metrics for Service Delivery
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