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Director of Fraud Operations

2 months ago

Pasadena, Texas, United States East West Bank Full time
About the Role

We are seeking a highly skilled and experienced professional to lead our Fraud Operations team at East West Bank. As a key member of our Centralized Operations Group, you will be responsible for developing and implementing strategies to prevent and detect fraud, ensuring the bank's risk appetite goals and objectives are met.

Key Responsibilities
  • Implement the Fraud Risk Management Program: Develop and execute a comprehensive fraud risk management program that ensures adherence to bank fraud policies and procedures.
  • Ensure Fraud Management Controls: Establish and maintain effective fraud management controls and monitoring processes, including key performance indicators, fraud analysis framework, and reporting.
  • Assess and Mitigate Fraud Risks: Conduct regular fraud risk assessments and implement prevention and detection processes to minimize fraud losses and scams.
  • Lead the Fraud Operations Team: Supervise and develop a team of direct reports, ensuring they are equipped to execute on fraud program initiatives and maintain a high level of expertise in fraud-related matters.
  • Develop and Execute on Expanded Support Structure: Collaborate with the team in Asia to develop and execute on expanded support structures to ensure effective fraud program execution.
  • Stay Up-to-Date on Industry Best Practices: Continuously research and stay abreast of industry best practices, including identification of new threats and mitigation strategies.
  • Partner with BSA Team: Collaborate with the Bank Secrecy Act (BSA) team to ensure fraudulent/suspicious applications are vetted for fraud activity.
  • Oversee Vendor Relationships: Manage vendor relationships to ensure service levels and performance standards are met for all outsourced functions related to fraud.
  • Deliver Verbal and Written Briefings: Provide regular, comprehensive reporting to inform key leaders of efforts relating to fraud initiatives.
  • Participate in Ongoing Fraud Risk Assessments: Participate in ongoing fraud risk assessments within operational business units to monitor areas of perceived potential risk and assess the materiality of risks.
  • Ownership and Maintenance Responsibilities: Maintain ownership and responsibility for all fraud procedures, related documentation, and systems.
Requirements
  • 7+ Years Banking Experience: Required experience in banking, with a focus on retail banking and fraud operations.
  • 7+ Years Leading or Influencing People: Preferred experience in leading or influencing people, with a strong track record of developing and executing on strategic initiatives.
  • Demonstrated Knowledge/Experience: Demonstrated knowledge and experience in federal/state laws and regulations relating to bank fraud, check and debit card rules, and compliance.
  • Strong Interpersonal and Communication Skills: Strong interpersonal and communication skills, with the ability to communicate complex analyses to senior-level staff.
  • Ability to Take Initiative: Ability to take initiative and work independently under tight timelines.
  • Fluent in Mandarin/Cantonese: Strong preference for fluency in Mandarin/Cantonese.
Compensation

The base pay range for this position is USD $200,000.00/Yr. - USD $280,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.