NaaS Technology Architect Central

4 weeks ago


Santa Fe, New Mexico, United States Lumen Inc Full time

About Lumen

Lumen is a leading provider of innovative technology solutions that connect the world. Our mission is to ignite business growth by connecting people, data, and applications – quickly, securely, and effortlessly. We are committed to building a culture and company from the people up – focused on teamwork, trust, and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're seeking top-tier talent to join our team and offer the flexibility you need to thrive and deliver lasting impact. As a Technology Architect at Lumen, you will be part of a dynamic, customer-facing role that drives the growth of our enterprise clients. You will collaborate with our Sales, Solution Engineering, and Customer Success teams to spearhead innovative discussions and design solutions using our technology services platform.

Main Responsibilities

Specialized Solution Design: As an expert for Solution Engineers at Lumen, you will offer in-depth knowledge of specific technologies or products. You will clarify unclear requirements with sales and clients, ensuring the solution addresses core client issues, and provide guidance and alternatives to customer requirements.

Specialist Expertise: In the specialist vertical, you will offer design, solution best practices, and industry knowledge to sales teams during the customer lifecycle. You will involve other specialists to create cross-functional, multi-product solutions. You will stay updated on industry technology trends via self-study and training and share this knowledge with supported teams and peers.

Product Partnership: You will collaborate with Product Management to enhance processes and design within specific product areas and advise relevant departments on solutions. You will actively contribute strategic and tactical insights for new product development across the organization.

Customer Meetings: You will participate in customer meetings both onsite and through collaboration tools. You will develop and present technical proposals and presentations tailored to the audience's business understanding. You will offer comprehensive answers to questions about solutions and technologies.

Shows strong skills in solution selling and proactive communication with customers. Engages with all levels of the customer's management team.

Requirements

General Experience: Minimum of 5 years pre-sales role responsible for needs identification, qualification, and solutions design with certain products/applications.

Technical Knowledge: Networks-as-a-Service, NFV, MEF/Carrier Ethernet, TCP/IP, BGP, Internet, MPLS, SASE, DDOS, Network Security, Cloud Connect to GCP, Azure, AWS, Oracle

Communication: Ability to independently orchestrate & lead discussions with clients across many levels including C-level, VPs and Directors within IT.

Sales Ability: Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory utilizing solution selling methodologies.

Communication: Advanced written and verbal communication skills. Proven ability to work with multiple levels of decision making. Clearly articulate technical solutions in writing, on the phone, using video, or in person.

Problem Solving: Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development.

Work Style: Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills.

Presentation Skills: Must possess expert level communication skills capable of creating engaging proposals and presenting to customers at any level of expertise.

Advanced knowledge and usage of computer business applications such as Outlook, Word, Excel, Visio, and PowerPoint required.

Education: Bachelor's Degree in a related field or equivalent industry experience in the private sector or military

Industry certification: In one or more specialized technologies are a plus

Business Travel required up to 25%.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications. The Base Salary Ranges listed do not include other incentives that may be possible with this role. Location Based Pay Ranges

$104740 - $161700


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