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Server - Sage Hospitality

2 months ago

Denver Colorado, United States Sage Hospitality Full time
Job Overview

As a Server at Sage Hospitality, you will play a vital role in providing exceptional customer service and ensuring a memorable dining experience for our guests.

Responsibilities
  • Greet and take food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.
  • Remain attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
  • Complete all restocking and cleaning duties by performing opening and closing sidework as instructed.
  • Memorize menu items, recipes, and daily specials in order to answer questions and make recommendations to customers.
  • Maintain cleanliness standards in the restaurant, waitstation, and kitchen service area in order to have a clean, presentable, and attractive facility and to satisfy state and local health board requirements.
  • Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.
  • Receive proper payment from guests and ensure accuracy of guest check and method of payment in order to safeguard customer and company.
  • Attend all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service, and facility.
  • Respond to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.
  • Present a clean and professional appearance at all times.
  • Maintain a friendly, cheerful, and courteous demeanor at all times.
  • Perform other duties as assigned, requested, or deemed necessary by management.
Qualifications
  • Education/Formal Training: High school education or equivalent.
  • Experience: Previous experience in a similar position of 3 months or longer.
  • Knowledge/Skills: Must have basic knowledge of customer service principles, the food server function, and restaurant and kitchen operations. Must know standard cash-handling procedures. Must be fluent in oral and written English. Must have vision ability to clearly see detailed guest checks, computer printouts, written instructions, and to observe the entire restaurant in dimly lit conditions. Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.