Professional Call Resolution Specialist

6 days ago


Lockport, Illinois, United States PrideStaff Full time
About the Job

We are seeking a highly skilled Professional Call Resolution Specialist to join our team. In this role, you will be responsible for resolving customer complaints and concerns in a timely and effective manner.

Key Responsibilities
  • Answer inbound calls from customers and provide product and service information
  • Research and resolve customer complaints and concerns
  • Enter customer information into our system
  • Identify and escalate priority issues
Requirements

To be successful in this role, you will need to have excellent communication skills, be able to work in a fast-paced environment, and have a passion for delivering exceptional customer service. You will also need to have basic computer skills and be able to learn our system quickly.

Benefits

We offer a competitive salary of $50,000 - $60,000 per year, depending on experience. We also provide opportunities for career growth and development, as well as a collaborative and dynamic work environment.



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