Retail Lead

3 weeks ago


Cedar Rapids, Iowa, United States Burlington Full time
Role Overview

The Customer Service Lead is a key position within our retail team, responsible for driving customer satisfaction and ensuring a positive shopping experience for our customers.

Key Accountabilities
  • Lead day-to-day customer service initiatives, maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
  • Ensure that the front-end area is maintained in a neat and orderly manner, troubleshooting any issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.
Qualifications

Candidates must have strong leadership skills and be able to work a flexible schedule including early mornings, nights, weekends, and holidays as required. The ability to lift and move boxes weighing 40 lbs or more, as well as standing and walking for extended periods, is also necessary.

Our Benefits

We offer a competitive wage of $12 per hour, flexible hours, and eligibility for our benefits package, which includes medical coverage and a 401(k) plan. We are committed to providing a supportive and inclusive work environment for all our associates.



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