Account Manager
4 weeks ago
BrandStar Studios is seeking a highly skilled and results-driven Account Manager to join our team. As the primary point of contact for our clients, you will be responsible for building and maintaining strong relationships, ensuring that all of their creative and production needs are met.
Key Responsibilities:- Act as the main point person for clients regarding all production needs, managing client expectations and fostering strong, long-term relationships.
- Conduct discovery and needs analysis conversations with clients to form a solid understanding of clients' business goals, uncover opportunities to grow the account relationship, and develop creative solutions that meet client objectives.
- Develop and continually improve upon a new client onboarding process.
- Lead new business opportunities through completion of client onboarding. Clearly define project scopes, timelines, deliverables, and budgets.
- Collaborate with internal teams to ensure the successful execution of client projects from conception to completion.
- Provide regular project updates to clients and address any concerns or changes throughout the production process.
- Work with internal team to ensure projects are completed on time, within scope, and on budget.
- Identify opportunities for account growth and upsell additional services to clients.
- Manage client retention initiatives, as well as growth.
- Develop Client Experience playbook.
- Monitor project performance, lead project post-mortems, and work with teams to improve future service delivery.
- Establish strategies to fulfill the needs of the client and maximize the relationships.
This position requires a strong understanding of video production, excellent organizational skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have a positive, team player attitude and be proficient in Microsoft Office Suite applications.
BrandStar is a fully integrated multi-media, digital video, and television production facility. We are experts in connecting PEOPLE with BRANDS to do LIFE better by way of delivering current and strategically relevant brand content that inspires, educates, and enhances the lives of our viewers and media audiences.
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