Customer Service Specialist in a Veterinary Setting

1 month ago


Bloomington, United States Arlington Heights Veterinary Hospital Full time

About Arlington Heights Veterinary Hospital

Arlington Heights Veterinary Hospital is a dedicated veterinary practice committed to providing the highest quality care for animals. With over five decades of experience, we strive to make a difference in the lives of pets and their owners.

Your Role as a Customer Service Representative

As a Customer Service Representative, you will be the first point of contact for our clients, representing our hospital's professional image. You will play a vital role in ensuring a positive and welcoming experience for every visitor.

Key Responsibilities
  • Client Interaction: Greet clients warmly, answer inquiries about animal care, and provide information about our services. Build rapport with clients and foster loyalty through exceptional customer service.
  • Administrative Support: Manage patient files, prepare invoices, handle payments, and communicate treatment plans to clients clearly and empathetically.
  • Scheduling & Coordination: Assist in managing the appointment schedule, screen emergencies, and prioritize cases effectively.
  • Product Knowledge: Educate clients on over-the-counter products, heartworm and parasite preventives, and promote client understanding of pet care best practices.
Ideal Candidate Profile

We seek a compassionate and dedicated individual with a genuine love for animals. You should possess excellent communication skills, a positive attitude, and a willingness to learn and grow within our team.

Required Qualifications:

  • High school diploma or equivalent
  • A passion for animal welfare
  • Strong teamwork and interpersonal skills


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