Field Services Engineer Specialist
1 month ago
About the Role:
Crane Aerospace & Electronics is seeking a skilled Field Services Engineer I to join our team in Lynnwood, WA. As a key member of our engineering team, you will be responsible for supporting and resolving product issues quickly and efficiently, providing technical support and training for end-users, and ensuring customer satisfaction.
Key Responsibilities:
- Respond to and troubleshoot Airline and Original Equipment Manufacturer (OEM) customer technical inquiries
- Develop training materials for end-user customers and provide onsite and off-site training
- Perform detailed failure analysis and write reports
- SUPPORT new product Entry into Service (EIS) programs
- SUPPORT in-service evaluations, aircraft certification, and integration testing; Participate in various on-wing tests, monitor and resolve complex technical in-service issues, and provide design engineers with product feedback
- Write reports and manage inter-company communications
- Maintain knowledge of CFR, FAR, SFARs (Federal Aviation Regulations)
- Maintain knowledge of outside agencies such as FAA, NTSB, ICAO, JAA, EASA, and their services
- SUPPORT Product Development Phase (PDP) Process
- Participate in Program Design Review (PDRs) and on-going status reviews
Requirements:
- Experience: 0-2 years relevant work experience
- Knowledge: Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements; Working knowledge of aircraft and shop-level maintenance; Working knowledge of MS Projects; Working knowledge of Failure Reporting, Analysis and Corrective Action System (FRACAS); Understands fundamental concepts, practices, and procedures of assigned product or program; Knowledge of commonly used concepts, practices, and procedures within the field
- Skills/Abilities: Proficient with MS Office including Word, Excel, PowerPoint, and Outlook
- Education/Certification: BA or BS Degree in Electrical Engineering, Electronics, or related technical discipline; OR Associate's Degree from a two-year college & 4+ years of relevant work experience
What We Offer:
- Salary: $81,100.00 - $96,200.00 per year
- Benefits: Health care, dental, vision, life, and disability insurance starting the first day of the month
- Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year
- 401k Retirement Plan: 401k plan with company match
- Education Reimbursement: eligible after 90 days of employment
- Flexible work schedule: This position is eligible for our Crane Flex Hybrid schedule which allows for the option of up to 2 days/week of work-from-home
About Us:
Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. Our products are rugged enough to fly 5 billion miles from Earth on NASA's New Horizons spacecraft and innovative enough to be featured on Eviation's Alice all-electric aircraft. Join our team and be part of a community committed to engineering excellence and located between the idyllic Puget Sound and Cascade Mountains.
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