Eligibility Advisor III

This is a temporary position that is expected to end on August 31, 2025. Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement. Once hired, temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

We are seeking a highly motivated and dedicated individual to join our team as an Eligibility Advisor III. As a key member of our Access and Eligibility Services division, you will be responsible for determining eligibility for public assistance programs, including SNAP, Medicaid, and Medicaid for the Elderly and People with Disabilities (MEPD).

• Interview applicants and recipients to determine eligibility for public assistance programs
• Evaluate data from various electronic and other sources to enter information into a computer-based eligibility system
• Meet agency performance standards for case processing and benefit authorization
• Process work in accordance with state and federal regulations and established procedures, guidelines, and timeframes
• Attend work on a regular and predictable schedule in accordance with agency leave policy

• High School diploma or GED equivalent is required
• Sixty (60) semester hours from an accredited college or university is required OR relevant customer service experience may be substituted for education
• A minimum of twelve (12) months experience as a Texas Works Advisor or Medicaid Eligibility Specialist is required within the last five (5) years
• Recent experience (within the last two (2) years) in SNAP, Medicaid, and/or Medicaid for the Elderly and People with Disabilities (MEPD) policy and procedures is required

• Experience using manual and/or automated systems to determine eligibility for SNAP, TANF, and Texas Works Medicaid programs
• Current TIERS and Eligibility Workload Management System (EWMS) experience
• Experience working in a professional customer service environment
• Experience which demonstrates skill in communicating verbally and in writing

This position may require up to 40% of travel. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.