Customer Care Coordinator 2

2 weeks ago


Falls Church, Virginia, United States Inova Health System Full time
Job Summary

The Customer Care Coordinator II is a critical member of the Inova Health System team, responsible for providing exceptional patient care and support in emergency situations.

Key Responsibilities
  • Answer and process emergency calls with accuracy and efficiency
  • Collaborate with clinical and security team members to deploy resources and respond to critical events
  • Triage Inova program patient calls and follow department protocols to notify on-call team members
  • Participate in continuous improvement workshops to meet department metrics and skill standards
  • Provide support and guidance to new team members and serve as a first line of contact for patient-related concerns
Requirements
  • 1 year experience in a healthcare setting
  • High school diploma
About Inova Health System

Inova Health System is a leading healthcare provider dedicated to delivering exceptional patient care and service. Our team is committed to making a positive impact in the lives of our patients and communities.



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