Veterinary Hospital Receptionist

2 weeks ago

Epping, New Hampshire, United States The Animal Hospital Full time
Veterinary Receptionist Job Description

We are seeking a skilled and compassionate Veterinary Receptionist to join our team at The Animal Hospital. As a key member of our front office staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for our clients and their pets.

Key Responsibilities:
  • Check in and discharge patients, process invoices, and handle payments
  • Provide top-notch customer service, including greeting clients, answering questions, and processing incoming patients
  • Answer phone calls, schedule appointments, and record messages for doctors and staff
  • Handle incoming and outgoing mail and email
  • Update and file patient charts, and enter data into our computerized billing program
  • Retrieve prescriptions and assist with pet supply purchases
  • Maintain the cleanliness of our waiting room and provide retail sales support

Requirements:
  • High School Diploma or relevant education and work experience
  • Excellent customer service and communication skills
  • Organizational and technical skills, with the ability to multitask and work in a fast-paced environment
  • Team-oriented and able to work collaboratively with our veterinary team

What We Offer:
  • Competitive base pay and revenue share bonus program
  • Best-in-class medical, vision, and dental insurance
  • 401k with match and short-term and long-term disability insurance
  • Free continuing education through our own learning institute and mental health support through EAP

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