Customer Service Representative
1 week ago
We are seeking a highly motivated and organized Customer Service Representative to join our team at Orkin, a leading provider of pest management services. As a Customer Service Representative, you will be responsible for providing exceptional customer service, scheduling appointments, and communicating with customers to meet their needs.
Key Responsibilities:
- Provide timely and effective customer service to resolve customer inquiries and concerns
- Schedule appointments for technicians to minimize drive time and optimize routes
- Communicate with customers to confirm service appointments and provide updates on their accounts
- Perform outbound calls to customers to follow up on service received and outstanding account balances
- Receive payments from past due customers
- Utilize strong communication skills to communicate with customers and resolve issues
Requirements:
- High school diploma or equivalent required
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- Basic computer skills and proficiency in Windows-based and web-based systems
What We Offer:
- Competitive hourly pay
- Comprehensive benefits package including medical, dental, vision, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts and tuition reimbursement
About Orkin:
Orkin is a global residential and business service provider that provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. We value people, progress, and professionalism, and we are committed to providing our customers with exceptional service and support.
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