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Enrollment Specialist III
2 months ago
In this role, you will be responsible for attending employer, community, and open enrollment events to educate members and prospects on Kaiser Permanente products. You will also deliver formal presentations to employees and prospective members, and independently monitor and report on enrollment performance data and discrepancies. Additionally, you will serve as an informational resource for sales and account management teams on Kaiser Permanente health plans and benefit offerings, and utilize comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal, stand-up presentations to prospective members. You will also resolve customers' standard and non-standard questions and concerns about benefits and services.
Key Responsibilities:- Pursue effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members.
- Complete work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions.
- Contribute to a positive customer experience by implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels, and customers.
- Facilitate the enrollment and implementation process by conducting local and regional enrollment meetings to win new and retain current customers.
- Contribute to the development of sales strategy by designing plans for new products, benefits offerings, or pricing models to address customer needs.
- Bachelor's degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field.
- Knowledge, Skills, and Abilities (KSAs): Corporate Partnerships; Storytelling; Negotiation; Product Strategy; Sales Opportunity Orchestration; Sales Performance Data; Sales/Partnership Strategy and Techniques; Business Planning; Business Process Improvement; Event Planning; Compliance Management; Creativity; Data Entry; Benefits/Services; Benefits/Services Presentations; Interpersonal Skills; Brand Strategy; Commercial Marketing; Business Development; Clinical Selling Expertise; Sales Operations; Goal Setting; Member Service.
- Two (2) years of experience in the health insurance industry.
- Two (2) years of experience in health plan enrollment or a directly related field.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
