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Clinical Specialist, Pain Interventions

2 months ago

Knoxville, Tennessee, United States Medtronic Full time
About the Role

We are seeking a highly skilled Clinical Specialist to join our team at Medtronic. As a Clinical Specialist, you will play a critical role in supporting the Neuromodulation Pain and Target Drug Delivery as well as Interventional Therapies in the areas of surgical coverage, follow-up support, troubleshooting, customer service, and education.

Key Responsibilities
  • Represent Medtronic during surgical procedures by ensuring access to all necessary equipment and products required for the case, device selection, programming, implantation, and testing of all device systems.
  • Manage patients through all phases of the clinical process and educate them on the features and benefits of Medtronic products.
  • Provide clinical support in surgeries, re-programmings, trouble-shooting, and follow-ups in hospitals and clinics.
  • Respond promptly and appropriately to technical inquiries by customers, patients, and colleagues.
  • Maintain a working knowledge of competitive products.
  • Educate and train physicians, hospital personnel, and office staff on technical matters relating to our products and therapies.
  • Assist Management and Sales Training department in education/training of new employees in the district.
  • Comply with required event reporting and documentation utilizing Medtronic technology tools.
  • Accountable to place an order with customer service for pending purchase orders and product replacement and is responsible for working with materials management to collect POs for cases covered within the territory/district.
  • Responsible for managing inventory provided for case coverage, including timely transactions when product is used, sold, or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed, turning over inventory in a reasonable time frame, not implanting expired product or product that is on hold.
  • Contributes to the achievement of quarterly goals associated with specific initiatives at the district, regional, and/or national level.
  • Partners with sales representatives to achieve business goals set forth within the territory/district and documents quarterly activities utilizing provided business tool(s).
  • Visits accounts to replenish literature and establishes/maintains relationships with office staff.
  • Mentors Associate Clinical Specialists.
Requirements
  • A High School Diploma or GED with a minimum of 6 years of clinical or medical sales experience; or
  • An Associate's Degree with a minimum of 4 years of clinical or medical sales experience; or
  • A Bachelor's degree with a minimum of 2 years of clinical or medical sales experience.
  • Nice to Have:
    • Bachelor's degree in a health care related field
    • Master's degree
    • Registered nurse or HCP with experience in a sterile environment
    • Clinical experience with implantable neurological products and patient care
    • Experience in servicing medical personnel on product use
    • Experience with a medical device company or pharmaceutical company, and clinical experience in a specialty area: neurology, neurosurgery, orthopedic, operating room, pain management, or home health care
    • Understands basic reimbursement and healthcare environment
    • Excellent organizational skills and ability to work under pressure
Additional Requirements
  • Required to function using healthcare universal precautions to minimize exposure to infectious disease and radiation
  • Ability to serve as the primary resource for scheduled and unscheduled clinical events, periodically required to work weekends, evenings, and nights, and may be required to engage in overnight travel within own district or neighboring districts
  • Ability to work efficiently and autonomously with little direction when outside of clinical events
  • Ability to attend national meetings, district meetings, and other training as requested
  • Ability to wear a 7-9 lbs protective lead apron for extended periods of time in the operating room
  • Ability to lift up to 40 lbs
  • Ability to sitting, standing, and/or walking for 8+ hours per day
  • Ability to bend/stoop, squat, and balance frequently
Benefits and Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees' lives is at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): 68,000-102,000

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location.

Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.