Retail Operations Supervisor
7 days ago
Food Lion is a leading grocery store chain in the Southeastern and Mid-Atlantic regions, serving over 10 million customers each week. As a Customer Service Manager, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our stores.
About the Role:
- Salary: $48,500 per year (based on location and experience).
- This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
- You will be responsible for managing a team of cashiers and stock clerks, ensuring that all store policies and procedures are followed, and developing strategies to improve sales and customer satisfaction.
Key Responsibilities:
- Lead and motivate a team of cashiers and stock clerks to achieve high standards of customer service and sales performance.
- Ensure that all store policies and procedures are followed, including those related to cash handling, inventory management, and employee safety.
- Develop and implement strategies to improve sales and customer satisfaction, working closely with other departments to achieve these goals.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 2+ years of experience in a retail or customer-facing role, with a strong track record of leadership and team management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
What We Offer:
- A competitive salary and benefits package, including medical, dental, and vision insurance.
- Opportunities for career advancement and professional development, including training and education assistance.
- A fun and supportive work environment, with a team-oriented culture and a commitment to community involvement.
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