Retail Operations Supervisor

7 days ago


Haverhill, Massachusetts, United States Food Lion Full time

Food Lion is a leading grocery store chain in the Southeastern and Mid-Atlantic regions, serving over 10 million customers each week. As a Customer Service Manager, you will play a critical role in delivering exceptional customer experiences and driving sales growth in our stores.

About the Role:

  • Salary: $48,500 per year (based on location and experience).
  • This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
  • You will be responsible for managing a team of cashiers and stock clerks, ensuring that all store policies and procedures are followed, and developing strategies to improve sales and customer satisfaction.

Key Responsibilities:

  1. Lead and motivate a team of cashiers and stock clerks to achieve high standards of customer service and sales performance.
  2. Ensure that all store policies and procedures are followed, including those related to cash handling, inventory management, and employee safety.
  3. Develop and implement strategies to improve sales and customer satisfaction, working closely with other departments to achieve these goals.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • 2+ years of experience in a retail or customer-facing role, with a strong track record of leadership and team management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.

What We Offer:

  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • Opportunities for career advancement and professional development, including training and education assistance.
  • A fun and supportive work environment, with a team-oriented culture and a commitment to community involvement.


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